Tour Guide

Guest Service Agent I

 
 
 

join one of the fastest growing small craft distilleries in KY

Casey Jones Distillery, 2815 Witty Lane, Hopkinsville, Ky 42240. We are a retail shop, an event center, a manufacturing plant, and a tourist attraction. It is a fun, energetic and unusual place to work. Our present staff is the best team any employer could want. We are growing and need more help. New hires must fit in with present staff and our culture.

 

Title:

Tour Guide/Guest Service Agent I

Post Date:

Ongoing

Department:

Guest Experience

Schedule:

Full Time, Some Weekends

Reports To:

Shift Lead

Pay Structure:

Hourly

Supervises:

None

Rate:

$10 / Hour Plus Tips
(+$1 after 30 Day Review)

 

Brief

Guest Service Agent will primarily be responsible for the execution of customer service as a member of the Casey Jones Distillery service team.

 

Requirements

  • Ability to follow set processes and instruction with an attention to detail

  • Ability to provide excellent customer interaction in a retail and service environment

  • Strong oral presentation skills and engaging presence

  • Ability to handle cash and operate POS equipment

  • Strong communication skills and ability to work as a team

  • Valid driver’s license and ability to be insured as a driver

  • Reliable transportation to/from the facility

  • Previous service, retail, and/or sales experience preferred

  • Previous distillery or brewery experience bonus

 

Responsibilities

  • Welcome, engage, and direct guests as they arrive at the distillery

  • Lead tours of the facility and present the distillery experience and history to guests

  • Serve guests and present products in spirits tastings

  • Maintain an active knowledge of distillery products and services

  • Inspire and encourage sales of distillery products and services

  • Report customer complaints to shift lead

  • Maintain displays with product stock and assist with inventory management

  • Simple bar duties using established recipes

  • Maintain retail, tour, bar, storage, restroom, and event spaces

  • Assist production team in bottling runs (labeling, corking, sealing, and boxing)

  • Other related responsibilities as needed

 

Physical Demands

The physical demands described here are only a representation of those that must be met by an employee to successfully perform the essential function of this job:

  • Ability to lift up to 40 lbs.

  • Ability to stand, walk, lift, and bend repeatedly throughout shift